Privacy Policy for PoundPlus+ Online Store

We created the PoundPlus+ Store Online to provide customers with a convenient platform for ordering goods online. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our Service, you agree to the collection and use of your information in accordance with this policy. The Personal Information we collect is used to provide and improve our Service. We do not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined here.

Information Collection and Use

For a better experience while using our Online Store, we may require you to provide certain personally identifiable information, including but not limited to:

• Name

• Contact information (mobile number and email address)

• Gender

• Location (Manchester)

• Address

• Demographic information such as postcode, preferences, and interests

• Browsing and search history

• Order history

• Website click data

• Other information relevant to customer surveys and/or offers

We collect this information to understand your needs and interests and to provide you with the best services, especially relating to our product categories such as:

Health & Beauty, Mobile & Accessories, Home Care, Pet Essentials, Pharmacy, Electronics & Appliances, Fashion & Apparel, Toys & Kids, Gaming, Gardening, Kitchen & Dining, Hardware & Tools, and Computer Accessories.

We may use this information for:

• Internal record keeping

• Personalized product listings

• Promotions and offers

• Improving our products and services

• Sending promotional emails about new products, special offers, or other updates

• Market research via email or phone

• Customizing the website according to your interests

Log Data

Whenever you use our Online Store, we collect information sent by your browser in case of errors or for analytics purposes. This Log Data may include:

• Your device’s Internet Protocol (IP) address

• Browser type and version

• Device information

• The pages of our website you visit

• The time and date of your visit

• Time spent on pages

• Other statistics

Cookies

Cookies are small data files stored on your device. Our Online Store uses cookies or similar technologies to:

• Improve your browsing experience

• Remember your preferences

• Analyze website performance

You can choose to accept or refuse cookies through your browser settings. However, refusing cookies may limit certain website features or functionality.

Service Providers

We may employ third-party companies and individuals for the following purposes:

• To facilitate our Online Store

• To provide services on our behalf

• To perform service-related tasks

• To assist us in analyzing how our Service is used

These third parties have access to your Personal Information only to perform tasks assigned to them, and they are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing us your Personal Information and use commercially acceptable methods to protect it. However, please remember that no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Delivery and Responsibility

Location and Delivery Time:
PoundPlus+ operates from Manchester. While we strive for timely deliveries locally and outside Manchester, delays may occur due to protests, road closures, weather conditions, or unforeseen disruptions.

Shipping Responsibility:
Once an order is handed over to the courier, the delivery carrier becomes responsible for timely shipping and successful delivery. A tracking number will be provided for you to monitor your parcel directly with the courier.

Links to Other Sites

Our Online Store may contain links to external websites. We are not responsible for the privacy practices or content of such sites. We strongly encourage you to review the Privacy Policies of any third-party websites you visit.

Children’s Privacy

Our Services do not target individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided such information, please contact us.

Your Data Protection Rights

You are entitled to the following rights:

• Right to access – Request copies of your personal data.

• Right to rectification – Request correction of inaccurate or incomplete data.

• Right to erasure – Request deletion of your data under certain conditions.

• Right to restrict processing – Request limited use of your data.

• Right to object – Object to processing unless it impacts service delivery.

• Right to data portability – Request transfer of your data to you or another party.

• Right to opt-out – Unsubscribe from marketing emails anytime by contacting us.

Service-related notifications may still be sent if necessary (e.g., order delays, account issues).

You may contact us at support@poundplusstore.com to request any of these actions.

Data Retention

We retain your personal information for as long as necessary to provide our Services, maintain your account, or fulfill the purposes outlined in this policy. Additional retention may occur if required for legal, tax, or business purposes.

If we no longer have a legitimate reason to process your data, we will delete or anonymize it. If deletion is not possible due to system backups, we will securely store and isolate your information until deletion becomes feasible.

You may request account deletion at any time by contacting support@poundplusstore.com.

Returns and Exchange Policy

We do not accept returns or exchanges after 4 days from the date of purchase or delivery.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. You are advised to review this page periodically for changes. Any updates will be posted here.

This policy is effective as of: 2025-11-11

Contact Us

For any questions or suggestions about this Privacy Policy, please contact us at:
support@poundplusstore.com